Complaints & Compliments

We are committed to providing a premier service to all our clients and therefore respond to all complaints & compliments in a positive manner.

Should a client or their appointed representative have cause to complain they should initially direct this to:

Mrs Karen Miller
Registered Manager & Managing Director
Amber Home Care Ltd
Somerset Barn
The Old Redhouse Farm
Stratton On The Fosse
RADSTOCK
Somerset
BA3 4QE

Tel: 01761 412011
E Mail: karen@amberhomecare.co.uk

Should a complaint not be resolved to a client’s satisfaction they will be advised to refer it to:

Care Quality Commission
Finsbury Tower
103 – 105 Bunhill Row
LONDON
EC1Y 8TG

Tel: 03000 616161
Web Address: www.cqc.org.uk

ALL COMPLAINTS WILL BE DEALT WITH IN A CONFIDENTIAL MANNER

All compliments will be welcomed as a sign of our continued commitment to providing a first class service and all comments will be passed on to the appropriate members of staff.

“I feel refreshed after my carer visit and apart from my shower etc I enjoy chatting.”
Mrs A