Coronavirus (COVID-19)

Dear Service User, Family & Friends and Carers

Coronavirus- COVID-19

I am writing to you on the current situation as it applies to Amber Home Care Ltd.

We are continuing to monitor the changing local, national and international situation and would confirm that our current Public Health England guidance for social or community care and residential settings on COVID-19 can be found at https://www.gov.uk/government/publications/guidance-for-social-or-community-care-and-residential-settings-on-covid-19 .

Office Closure

We have taken the decision to reopen our office whilst trying to keep the business operating as normally as possible.  Please telephone ahead if you plan on visiting us as we are experiencing staff shortages at the moment.

Telephone & Email Support

All methods of contact remain the same.  (Automatic diverts in place).

Face to Face Assessments & Visits

We will continue to offer our normal visits and have increased sanitisation & hygiene measures to support these visits.

As previously stated, in the event that a confirmed case of COVID-19 was identified in any setting, Public Health England would advise on the best course of action to be taken to ensure the safety of all members of the community.  We are not in this situation at Amber Home Care Ltd.  We would of course inform you immediately if this happened.

We continue to monitor & are receiving our latest orders for personal protection equipment (ppe) including but not limited to gloves, face shields, hand sanitizer, aprons & specialist moisture resistant face masks which have been issued to all care staff as well as eye protection goggles.

If we need to cover a large number of service users because multiple care staff are self-isolated or unfit for work, we may have to cut short visit times and priorities service users with the greatest needs.  I would like to reassure you that we continue to recruit.  If it becomes unsustainable for Amber Home Care Ltd to continue to care for service users, we will request help & assistance from the local authority, NHS staff and Health Protection Teams.

The government has removed the remaining domestic restrictions in England.  There are still steps you can take to reduce the risk of catching and spreading COVID-19:

  • Get vaccinated
  • Let fresh air in if meeting indoors, or meet outside
  • Consider wearing a face covering in crowded, enclosed spaces
  • Get tested if you have COVID-19 symptoms, and stay at home if positive

Again, we understand that Service Users, Family & Friends and carers are concerned about the current global outbreak of COVID-19.  If you have concerns about yourself or a loved one the best course of action is to call NHS 111 for advice.

We will continue to keep you updated regardless of whether the situation changes or not.

Kind regards.

Karen Miller

Registered Manager and Managing Director

“I cannot thank you all enough, you came into our house as strangers and only a few months down the road you leave as friends.  I love you all.”

Anna