Coronavirus (COVID-19)

Dear Service User, Family & Friends and Carers

Coronavirus- COVID-19

I am writing to you on the current situation as it applies to Amber Home Care Ltd.

We are continuing to monitor the changing local, national and international situation and would confirm that our current Public Health England guidance for social or community care and residential settings on COVID-19 can be found at https://www.gov.uk/government/publications/guidance-for-social-or-community-care-and-residential-settings-on-covid-19 .

Office Closure

Our office remains closed until further notice.  We will however continue to update you on the situation.  We will be remote working to help minimise any risk, while keeping the business operating as normally as possible in this difficult time.

Telephone & Email Support

All methods of contact remain the same.  (Automatic diverts in place).

Face to Face Assessments & Visits

We will continue to offer our normal visits and have increased sanitisation & hygiene measures to support these visits.

As previously stated, in the event that a confirmed case of COVID-19 was identified in any setting, Public Health England would advise on the best course of action to be taken to ensure the safety of all members of the community.  We are not in this situation at Amber Home Care Ltd.  We would of course inform you immediately if this happened.

We continue to monitor & are receiving our latest order for personal protection equipment (ppe) including but not limited to gloves, face shields, hand sanitizer, aprons & specialist moisture resistant face masks which have been issued to all care staff as well as eye protection goggles.

If we need to cover a large number of service users because multiple care staff are self-isolated, we may have to cut short visit times and priorities service users with the greatest needs.  I would like to reassure you that we continue to recruit.  If it becomes unsustainable for Amber Home Care Ltd to continue to care for service users, we will request help & assistance from the local authority, NHS staff and Health Protection Teams.

Again, we understand that Service Users, Family & Friends and carers are concerned about the current global outbreak of COVID-19.  If you have concerns about yourself or a loved one the best course of action is to call NHS 111 for advice.

As mentioned earlier, we will continue to keep you updated regardless of whether the situation changes or not.

King regards.

Karen Miller

Registered Manager and Managing Director

“I cannot thank you all enough, you came into our house as strangers and only a few months down the road you leave as friends.  I love you all.”

Anna