Coronavirus (COVID-19)

Dear Service User, Family & Friends and Carers

Coronavirus- COVID-19

I am writing to you on the current situation as it applies to Amber Home Care Ltd.

We are continuing to monitor the changing local, national and international situation and would confirm that our current Public Health England guidance for social or community care and residential settings on COVID-19 can be found at .

On Tuesday 3rd March the Prime Minister, Boris Johnson, announced the UK Government’s 4 stage Coronavirus Action Plan which can be found at  Details of the actions completed under each area of the plan, and the next steps to be taken, are contained in Section 4 of the document.  The Prime Minister announced on Thursday, 13th March that the UK has moved to the “delay’ stage of the plan.  Population distancing strategies are now compulsory and measures to close all non-essential premises and travel have been introduced.

  • People over 70 and those with underlying health conditions and pregnant women should be social isolating for the next 12 weeks.
  • Anyone with a fever or persistent cough should stay at home for 7 days (if they live alone) or 14 days if they live with others.  Anyone who lives with someone displaying coronavirus symptoms should also stay at home for 14 days.  People who have to isolate themselves should ask others for help.
  • People should work from home unless they work in an essential service.
  • People should avoid any social gatherings.  No more than 2 people together.
  • All pubs clubs, theatres, restaurants etc. have been closed.
  • People should stop all unnecessary travel.
  • Everyone should regularly wash their hands and avoid contacting the NHS unless it’s essential.

Office Closure

In Line with current advise we have taken the decision to close our office with effect from 5pm, Friday 20th March 2020.  The office will remain closed until further notice.  We will however continue to update you on the situation.  We will be remote working to help minimise any risk, while keeping the business operating as normally as possible in this difficult time.

Telephone & Email Support

All methods of contact remain the same.  (Automatic diverts in place).

Face to Face Assessments & Visits

We will continue to offer our normal visits and have increased sanitisation & hygiene measures to support these visits.

On Monday, 16th March, 2020 1 staff member reported that they had a sore throat and as a consequence they have been removed from the Rota and self-isolated for 7 days.  Their GP has been informed.   Since then 2 further staff members are self-isolating.  None of these staff have been confirmed as having the virus and this is a precaution only.  Their duties will be covered using our existing team of carers.  All service users who are usually visited by these staff member have been contacted and advised of these developments.  Additionally, all staff have been notified.

As previously stated, in the event that a confirmed case of COVID-19 was identified in any setting, Public Health England would advise on the best course of action to be taken to ensure the safety of all members of the community.  We are not in this situation at Amber Home Care Ltd.  We would of course inform you immediately if this happened.

We received our latest order for gloves, face masks & aprons as well as receiving yesterday, 2 March 2020, specialist moisture resistant face masks which have been issued to all care staff as well as eye protection goggles.

If we need to cover a large number of service users because multiple care staff are self-isolated, we may have to cut short visit times and priorities service users with the greatest needs.  I would like to reassure you that we continue to recruit and we have taken on an additional 2 carers with more to join next week.  If it becomes unsustainable for Amber Home Care Ltd to continue to care for service users, we will request help & assistance from the local authority, NHS staff and Health Protection Teams.

Again, we understand that Service Users, Family & Friends and carers are concerned about the current global outbreak of COVID-19.  If you have concerns about yourself or a loved one the best course of action is to call NHS 111 for advice.

As mentioned earlier, we will continue to keep you updated regardless of whether the situation changes or not.

King regards.

Karen Miller

Registered Manager and Managing Director

“I cannot thank you all enough, you came into our house as strangers and only a few months down the road you leave as friends.  I love you all.”